By phone or email
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.
A family group conference is a family-led decision-making meeting. A child’s wider family and support network come together to develop a plan to support a child and keep them safe. This network may include grandparents, aunts and uncles and sometimes close family friends. The meeting is supported and facilitated by a trained and skilled independent coordinator. They help the family prepare for the meeting and attend to support.
A family group conference can be used in any situation where a child and family need additional support. For example, when a child cannot live at home or is at risk of going into care.
A family group conference is voluntary. A social worker might suggest it is a good idea. But a family cannot be forced to have a family group conference.
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