Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

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Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

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Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Family support services

Home » Get Help and Advice » A-Z of Terms » Family support services

Under 1 minute read

A general term used to describe the broad range of support that children’s services may provide to families. This can also include support put in place by other agencies. Early help is a type of family support service.

Family support services can include things such as:

Day care.
Home help.
Parenting skills training.
Support for young carers.
Counselling.
Other support offered through children’s centres and family centres.

Our funding means we can currently only help 4 in 10 people

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