How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Forced marriage

A forced marriage is a marriage that takes place without the full and free consent of both parties.

‘Force’ in this context can include physical force. And may include coercion by threats, or other psychological means.

Any person may be forced into marriage. This includes people of all ages, genders, ethnicities and religions.

Forced marriage is a form of domestic abuse. It is illegal in the UK.

Someone who has been, or are at risk of being, forced into marriage can seek protection through court orders. These orders are called ‘forced marriage protection orders’. The order imposes restrictions to stop the marriage from taking place.  One example is a court making an order that a passport is taken so someone cannot be forced to travel overseas to be married.

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