How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Fostering for adoption

When thinking about adoption as a possible plan for a baby, social workers have a duty to consider ‘foster for adoption’. This duty is set out in the Children and Families Act 2014.

Foster for adoption is a type of foster care that is used when adoption is being considered for a child. This will be where it is considered unlikely that the child will be raised by their parents or relatives.

Babies and younger children may be placed with people who are approved both as foster carers and as prospective adopters. The child is placed with them on a temporary fostering basis. The court will not yet have made a final decision about the child’s long-term future.

The idea is that the child will form a strong relationship much earlier with the people who may go on to be their adoptive parents.

For more information see our advice pages on:


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