How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Issues resolution hearing

This is a type of court hearing in care proceedings. It takes place after the case management hearing to resolve outstanding issues before the final hearing.

At the issues resolution hearing, the court will:

  • Examine the assessments that have been filed. The court will consider the final evidence from children’s services. It will pay particular attention to the care plan for the child.
  • Identify any issues that have not yet been agreed and need to be determined at the final hearing, and establish how long those issues will take to resolve.
  • See whether an agreement can be reached about any issue that has not been resolved, such as the child’s final placement and contact (if an agreement is reached, this might make a final hearing unnecessary).
  • Consider whether any further directions should be given to prepare the case for the final hearing.

The date for the issues resolution hearing will have been set at the case management hearing.

For more information see our advice pages on:

Care (and related) proceedings

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