By phone or email
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Local Government and Social Care Ombudsman
The role of the Local Government and Social Care Ombudsman is to investigate complaints made against local authorities. This includes complaints made regarding children’s services. The Ombudsman is appointed by Parliament. It is independent of local authorities.
All stages of the local authority’s own complaints’ procedure must be exhausted before a complaint can be made to the Ombudsman (unless you have not received a response in a reasonable time).
The Ombudsman should look into the complaint if:
- The problem has not been put right following a complaint to children’s services; and
- It appears that there has been an injustice.
For more information, see the explanation of the Ombudsman’s complaints procedure on the Ombudsman’s website:
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