How to contact us for advice

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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.

 

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Local safeguarding children board

The role of a local safeguarding children board is to make sure local services work together to protect children at risk of harm. It develops policies and procedures that local services must follow.

Every local authority was required by law to set up a local safeguarding children’s board. This requirement is set out in section 13 of the Children Act 2004. The Children and Social Work Act 2017 amended the law to make these arrangements more flexible.

The three key safeguarding partners are:

These services still have to work together to protect children at risk but are free to decide how best to organise this.

A local area that wants to keep its safeguarding board can do so if it thinks that’s the best way to make sure services work together to protect children locally. They may have board members from other agencies such as education, youth offending services and Cafcass.

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Our funding means we can currently only help 4 in 10 people

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