How to contact us for advice

Find out more

Telephone Handler
Close form

Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

Telephone Handler

By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

Family Rights Group
Cover Your Tracks
Generic filters
Exact matches only

Multi-agency safeguarding hub

This is local arrangement which involves different agencies cooperating and sharing information in relation to concerns about children. The aim is to encourage better decision-making, and earlier help for families. Taking earlier action to support a child and their family may help prevent a crisis developing.

Many local authorities have set up a multi-agency safeguarding hub. As well as children’s services, the agencies which may be involved are:

  • Schools, nurseries and other education providers.
  • The NHS.
  • The police.
    Youth offending services.

There is no standard way to organise a multi-agency safeguarding hub. In some local authorities, the agencies may be based in the same building to encourage closer working. Sometimes the hub may agree a method of working which makes clear how different agencies share information. It should set out how they are to consult each other when making decisions.

People pie chart

Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

Donate Now