By phone or email
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.
Achieving permanence is the long-term aim for every looked after child. The aim of planning for permanence is to ensure every child has a secure, stable and loving family to support them through childhood and beyond and to give them a sense of security.
From the day a child first becomes looked after, achieving permanence should be the aim of children’s services. A key function of each child’s care plan is to ensure a plan for permanence is in place by the time of the second review meeting.
Permanence for a child means living in a situation where they can form strong and healthy emotional attachments with carers. Those carers should be in a position to give them a sense of security, continuity, commitment and identity. It also means legal permanence.
There are a range of options for achieving permanence for children, and all can deliver good outcomes. What matters is finding the right option for each child. What is right for one child may not be right for another.
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