How to contact us for advice

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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.

 

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Placed for adoption

This describes part of the adoption process. Before prospective adopters can make their application for an adoption order, the child must be ‘placed for adoption’ with them, and then have lived with them for 10 continuous weeks. During those 10 weeks, the child has been ‘placed for adoption’, and once the 10 week period is over, the prospective adopters are able to make their application to court for an adoption order.

A child can only be placed for adoption if:

  • The parents have formally agreed that this should happen, OR
  • The court has made a placement order.
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Our funding means we can currently only help 4 in 10 people

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