How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Placed for adoption

This describes part of the adoption process. Before prospective adopters can make their application for an adoption order, the child must be ‘placed for adoption’ with them, and then have lived with them for 10 continuous weeks. During those 10 weeks, the child has been ‘placed for adoption’, and once the 10 week period is over, the prospective adopters are able to make their application to court for an adoption order.

A child can only be placed for adoption if:

  • The parents have formally agreed that this should happen, OR
  • The court has made a placement order.
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Our funding means we can currently only help 4 in 10 people

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