How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Planning and review meetings

When a child is looked after in the care system, regular meetings must be held to make sure the care they are getting is meeting their needs. The meetings are also used to plan for the child’s future.

Planning meetings are held when a child first becomes looked after by children’s services. Decisions need to be made at this time about where a child should live, contact with their family and friends, and how the child’s education, health and other needs will be met.

Review meetings are held one month after the child becomes looked after, then after three months and at least every six months after that. The original care plan, which was agreed when the child first became looked after, is discussed and changes made if necessary.

Review meetings are often called looked after child review meetings (these are sometimes referred to as ‘LAC review meetings’).

For information see:

Looked after child review meetings about what happens at these meetings.

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