How to contact us for advice

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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.

 

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Pre-birth assessment

When an assessment is carried out in relation to an unborn baby, it is called a pre-birth assessment. It is carried out in much the same way as other social work assessments but is completed before the birth. It will include the social worker speaking with the mother’s midwife and other relevant health practitioners.

The assessment will aim to find out:

  • Whether the family need, or will need, extra support
  • Whether the baby will be safe when they are born.

After a pre-birth assessment

There can be different outcomes to a pre-birth assessment. The outcome will depend on whether the unborn baby is assessed as requiring additional help as a child in need. Or if there are concerns that the baby will be likely to suffer significant harm once they are born. Sometimes the assessment will decide that no additional help is needed by children’s services.

See our Parents to be page for more information about pre-birth assessments.

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