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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Radicalisation library

This is the process through which a person comes to support or be involved in extremist beliefs. It can result in a person becoming drawn into terrorism. Radicalisation of children and young people is in itself a form of harm.

Organisations that work with children and young people have a duty to identify those who are vulnerable. In particular, those who may be at particular risk of being radicalised. Work may be done with those young people, with the aim of preventing them from being exposed to extreme views.

The process of radicalisation may involve being groomed on line or in person. It may involve exploitation including sexual exploitation or psychological harm. The young person may also be exposed or be put at risk of physical harm or death through extremist acts.

For more information see our advice pages on:


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Our funding means we can currently only help 4 in 10 people

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