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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.

 

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Radicalisation library

This is the process through which a person comes to support or be involved in extremist beliefs. It can result in a person becoming drawn into terrorism. Radicalisation of children and young people is in itself a form of harm.

Organisations that work with children and young people have a duty to identify those who are vulnerable. In particular, those who may be at particular risk of being radicalised. Work may be done with those young people, with the aim of preventing them from being exposed to extreme views.

The process of radicalisation may involve being groomed on line or in person. It may involve exploitation including sexual exploitation or psychological harm. The young person may also be exposed or be put at risk of physical harm or death through extremist acts.

For more information see our advice pages on:

Radicalisation

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