How to contact us for advice

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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.

 

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Special guardianship allowance

This refers to means-tested financial help for special guardians. Children’s services may pay this allowance to support a special guardian. They do not have to pay any allowance to a special guardian, but can do to support the child’s placement.

Some special guardians may have been foster carers for the child before becoming a special guardian. If they received a fostering allowance for the child, they may get a higher rate of special guardianship allowance. This would only apply for the first two years.

Special guardianship allowance is exempt from the ‘benefits cap’ introduced in November 2016. If someone is in receipt of special guardianship allowance, it does not count towards their total benefits for the purposes of the cap.

For more information see our advice pages on:

Kinship carers

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