By phone or email
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.
This is a meeting that takes place between a social worker and the police when they are worried a child may be at risk of significant harm. Other professionals who know a child, such as their teacher or a health visitor may also be involved.
The strategy discussion may be a face-to-face meeting, or it could be a discussion that takes place over the phone or in a series of phone calls.
Parents are not normally invited to a strategy discussion. However, they should be told soon afterwards what the plan is for the child, as long as this does not cause any risk to the child.
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