How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Young offender institution

A young offender institution is a place of detention for young people (aged 15 to 21). These young people will have received a custodial sentence following conviction of a criminal offence. Or they may be being held on remand awaiting trial on criminal charges.

Anyone under the age of 18 held in a young offender institution will be housed in separate buildings from the 18 to 21-year-olds.

A young offender institution can accommodate between 60 and 400 young people. The children and young people will be housed in ‘wings’ of between 30 and 60.

Most young offender institutions are run by the prison service. However, some are run by private companies on behalf of the prison service.

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Our funding means we can currently only help 4 in 10 people

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