How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Youth offending team

Youth offending teams work with children and young people who are accused of or have engaged in criminal activity. The youth offending team would work with the child or young person from arrest through to sentencing. They also work with young people in the wider community to prevent them entering the criminal justice system in the first place. The youth offending team are part of the local authority and are separate from the police and courts.

They get involved if a young person:

  • Gets into trouble with the police or is arrested.
  • Is charged with a crime and has to go to court.
  • Is convicted of a crime and is given a sentence.
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Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

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