We treat as a compliment any expression of praise, encouragement or satisfaction with our services. This may be about an individual staff member, a team, the service or organisation.
We are pleased to receive unsolicited compliments from people who use our services. These may come in as emails, telephone calls, letters, cards, via our advice forums, or via social media including direct message via Twitter or Facebook.
If you would like to send a compliment in relation to our on-line services please use our feedback form and for positive feedback in relation to any other service from Family Rights Group, you can write to office@frg.org.uk.
When we get a compliment we:
- Share it with the staff member who provided the service, where we can identify who that is, and with the whole team providing the service so that all get feedback
- Consider what it was that prompted the positive feedback, so that we can keep doing it
- Keep track of all compliments received and share these with our trustees and with current and prospective funders
- If you are willing, publicly but anonymously promote the response you have provided through forums such as twitter, to encourage other potential service users.