By phone or email
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.
Our advisers can offer self-advocacy support in several ways depending on needs and circumstances, either during a call to the advice line or as follow-up after the call. Examples of self-advocacy support include helping a parent, kinship carer or family member draft a letter or sending a follow-up email with further information and outlining their options.
The following are situations where our self-advocacy service can help:
If you think that our self-advocacy support can help you and your child please phone our free and confidential advice line on 0808 801 0366. We are open Monday to Friday between 9.30am and 3pm (excluding Bank Holidays).
We can only provide self-advocacy support to families whose children are involved with or need the help of children’s services in England.
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