How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Our Advice and Advocacy Service can offer self-advocacy support to callers to our advice line where it will assist the parent, kinship carer or family member and their child/ children.

What is self-advocacy?

Our advisers can offer self-advocacy support in several ways depending on needs and circumstances, either during a call to the advice line or as follow-up after the call. Examples of self-advocacy support include helping a parent, kinship carer or family member draft a letter or sending a follow-up email with further information and outlining their options.

When can self-advocacy help?

The following are situations where our self-advocacy service can help:

  • Parents whose child is subject to child protection enquiries or a child protection plan.
  • Family and friends who would like to be assessed as prospective kinship carers for a child.
  • Kinship carers wishing to secure a legal order and/or support to enable a child to thrive in their care.

How to contact us about self-advocacy?

If you think that our self-advocacy support can help you and your child please phone our free and confidential advice line on 0808 801 0366. We are open Monday to Friday between 9.30am and 3pm (excluding Bank Holidays).

Please note:

We can only provide self-advocacy support to families whose children are involved with or need the help of children’s services in England.

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Our funding means we can currently only help 4 in 10 people

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