How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Christmas 2023 – New Year 2024

Family Rights Group office and advice services will close at 3pm on Friday 22 December 2023.

Our office and advice services will re-open at 9.30am on Tuesday 2 January 2024.

The following online services will be available throughout the Christmas period:

The get help and advice section on our website has lots of information for parents and wider family and friends involved with children’s services.

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can learn from others who have been through similar experiences. Our advisers will not be able to provide advice on the forums over the holiday period (from 22 December until 2 January).

Alternative services that may be able to support you during the Christmas period:

  • NSPCC Helplineon 0808 800 5000 is open 24 hours a day. You can contact them if you any concerns about a child’s safety or wellbeing. 
  • Childlineon 0800 1111 is for children aged 18 and under providing free, confidential advice and support
  • Domestic Violence Helpline on 0808 2000 247 is open 24 hours a day.  
  • The Samaritansare always there to listen, 24 hours a day, 365 days a week.  
  • NHS 111 is the free number to call when you have an urgent healthcare need.  
  • Police non emergency telephone number is 101. In an emergency call 999. 
  • Citizens Advice offer advice online and via their national Adviceline. Open Mondays – Fridays, but are closed on bank holidays (Christmas Day, Boxing Day and New Years Day).  
  • Shelter provide housing advice online, in person and by phone. Their urgent phone line is open 365 days a year.  

The Useful Links page of our website includes other organisations that support families, including organisations in Wales. Many of these organisations may be closed over the Christmas period. 

Wishing you a happy and peaceful festive period.

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Our funding means we can currently only help 4 in 10 people

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