How to contact us for advice

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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.

 

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Supporting Families During the Coronavirus (COVID-19) Pandemic

In these unprecedented and challenging times, there is much confusion about the virus and restrictions. It is understandable that families are anxious about how the virus could impact them.

Children’s services have a duty and responsibility to continue to provide safety and support to vulnerable children. We understand parents and other family members involved with children’s services or the Family Court may need to access specific help and support. We have gathered as much information and as many helpful resources as we can onto this page. Our aim is to help support families during the coronavirus crisis. We will keep adding to this page as and when the situation changes. Please keep checking back for extra information and resources that could be useful to you and your family.

Family Rights Group’s free, independent and confidential advice service is still running and we’re on standby to help you with your concerns.

Our top tips guide for families and professionals

Further useful information, advice, and support for families

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Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

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