By phone or email
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.
This section of our website has practical tips and tools for parents and other family members involved with children’s services or the Family Court. The resources include guides to working with different practitioners and other top tips. It also includes template letters to help with writing to children’s services about different issues. You can adapt these letters to your specific circumstances.
These aim to support families when they need to work with a solicitor, social worker, parent or child advocate in the interests of the child.
Our template letters aim to help parents, kinship carers and others to write to children’s services about issues which are concerning to them. The template letters can be adapted to your personal circumstances. They have blank spaces so family members can fill in:
For more information about making complaints to children’s services see our Complaints page. If looking for advice about complaining about the child protection process, you may want to start with the Complaining about a child protection process section on our Child protection page may be useful to look at too.
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