How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

Family Rights Group
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Advocacy for children and young people


Works to improve the everyday lives and future life chances of children in care and young care leavers, including Care Advice line for direct support for young people in care, and care leavers.

Care Advice Line: 0800 023 2033

Coram Voice

Offers support and information for children and young people in care, on the edge of care and care leavers.

Advocacy Helpline: 0808 800 5792

Just for Kids Law

Offers support to children and young people with using direct casework to help them to overcome their problems, and use evidence from their practice to campaign for wider reform.

Telephone: 0203 174 2279

National Youth Advocacy Service (NYAS)

NYAS is a UK charity providing socio-legal services. They offer information, advice, advocacy and legal representation to children, young people and vulnerable adults through a network of dedicated paid workers and volunteers throughout England and Wales.

If you are a child or young person, or you’re acting on behalf of a child, young person or vulnerable adult and need help, information or advice, contact the helpline on 0808 808 1001 or send an email to


NYAS Cymru

Information, advice, advocacy and legal representation to children, young people and vulnerable adults.

Free helpline: 0808 808 1001

Sunshine Support

Advocate for parents, carers and professionals who support children and young people with SEND. Offer a whole range of services from free downloads and resources to premium private services. Request call-back via website enquiry form.


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Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

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