Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

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Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

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Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.

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Bereavement

Home » Get Help and Advice » Useful Links » Bereavement

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Child Bereavement UK

Helps children and young people, parents, and families, to rebuild their lives when a child grieves or when a child dies.

Telephone: 0800 02 888 40
Website: https://www.childbereavementuk.org

Cruse Bereavement Care

Helps bereaved people through the provision of counselling, support, information, advice, education and training. The website or local phone book will help you locate your local services. Also provides RD4U, a website dedicated to young people.

Helpline: 0808 806 1677 (Monday & Friday 9.30am – 5pm, and until 8pm Tuesday, Wednesday & Thursday) (Saturday & Sunday 10am – 2pm)

Website for adults: https://www.cruse.org.uk
Young people’s website: http://hopeagain.org.uk

Grief Encounter

Provides free, pioneering services and support to bereaved children, young people and their families. Includes grieftalk, a helpline for children, young people and adults who have recently experienced the death of a loved one.

Telephone: 0808 802 0111 (Monday to Fri 9am – 9pm)
Website: https://www.griefencounter.org.uk/

Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

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