How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Child abuse, bullying and exploitation

Childline is run by the NSPCC

The free helpline for children and young people in the UK who are in distress and danger or who have other problems.

Free Helpline: 0800 1111
Website: https://www.childline.org.uk

Kidscape

Dedicated to preventing bullying and child abuse. Provides advice and information, resources and training for professionals.

Parents advice line: 07496 682785
Email: parentsupport@kidscape.org.uk
Website: https://www.kidscape.org.uk

Lucy Faithfull Foundation

The Lucy Faithfull Foundation is a charity which works to tackle child sexual abuse. They work with:

  • Adult abusers
  • Young people with harmful sexual behaviour
  • Victims of abuse and
  • Family members

They also work with families where there has been no abuse, to help children to keep themselves safe.

Free Helpline: 0808 1000 900
Email: Free Helpline: 0808 1000 900
Website: https://www.lucyfaithfull.org.uk

NSPCC

Specialises in child protection and the prevention of cruelty to children. The NSPCC Helpline provides advice and support to adults who are concerned about the safety or welfare of a child. Provides services in several languages, and also for deaf and hard-of-hearing people.

Free Helpline: 0808 800 5000 (Monday to Friday 10am–8pm)
Email: help@nspcc.org.uk
Website: https://www.nspcc.org.uk

PACE (Parents against child exploitation)

PACE works alongside parents and carers of children who are, or are at risk of being, exploited by perpetrators outside of the family.

Website: https://paceuk.info/for-parents
Parents’ forum: https://paceuk.info/for-parents/parent-forum

Stop it now!

The Stop It Now! helpline is an anonymous and confidential service available to anyone with concerns about child sexual abuse, including:

  • Adults worried about the behaviour of other adults or children and young people
  • Those worried about their own sexual thoughts or behaviour towards children, including those with concerns about their online behaviour
  • Friends and relatives of people arrested for sexual offending, including internet offending
  • Any other adult with a concern about child sexual abuse – including survivors and professionals.

Telephone: 0808 1000 90
Website: https://www.stopitnow.org.uk

We Stand (formerly Mosac)

We Stand provides supportive services in a safe and non-judgemental environment for non-abusing parents and carers whose children have been sexually abused.

Free Helpline: 0800 980 1958
Monday: 10am – 4pm
Tuesday: 10am – 2pm and 4pm – 6pm
Wednesday: 10am – 2pm
Thursday: 10am – 2pm
Email: support@westand.org.uk
Website: https://westand.org.uk/

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Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

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