By phone or email
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.
The Mary Ward Legal Centre provides free, independent advice to people who live and work in London to help them access their legal rights and entitlements. This includes legal advice in relation to housing matters (as well as debt, welfare benefits and employment issues).
Telephone: For housing, welfare benefits or other enquiries: 020 7831 7079 (Monday to Friday 9.30am – 5.30pm. Closed 1pm – 2pm)
Website: https://www.marywardlegal.org.uk
Shelter is a charity that works to alleviate the distress caused by homelessness and bad housing.
Free helpline: 0808 800 4444
(Shelter’s helpline is open Monday to Friday, 8am – 8pm. Weekends and bank holidays, 9am – 5pm)
Website: https://england.shelter.org.uk/get_help/helpline
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