How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Human rights

KIND UK

Free expert legal help to children, young people and their families without “secure immigration status” (undocumented) and no access to legal aid.

Online referral form: https://www.kidsinneedofdefense.org.uk/get-help/
Website: https://www.kidsinneedofdefense.org.uk/

Liberty

Offers free legal advice and information on human rights (not formal legal advice), criminal justice, police powers, immigration and privacy.

The rights section of the website provides information comprehensive information about all aspects of human rights law in England and Wales.

Freephone: You can reach the Human Rights Information Line by calling 0800 988 8177 and selecting option 3 from the main menu. The Line runs three times a week at the following times:

Monday evenings from 6pm to 8pm
Tuesday lunchtimes from 12pm to 2pm
Thursday evenings from 6pm to 8pm
*The Human Rights Information Line is CLOSED on bank holidays*

Website: https://www.libertyhumanrights.org.uk

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Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

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