How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

Family Rights Group
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Mental health


Provides advice and support to empower anyone experiencing a mental health problem. Also has a network of local Minds delivering mental health support, including advocacy.

Infoline 0300 123 3393
Legal line 0300 466 6463
(Opening times 9am to 6pm Monday to Friday)


Rethink Mental Illness have an advice service offering practical help on issues such as the Mental Health Act, community care, welfare benefits, criminal justice and carers rights. They also offer general help on living with mental illness, medication, care and other treatment. Other services include advocacy.

Freephone Helpline: 0808 801 0525 (Open from 9.30am to 4 pm Monday to Friday)


Provides confidential emotional support 24 hours a day, 7 days a week, for people who are experiencing feelings of distress or despair, including those which may lead to suicide.

Write a letter: Freepost SAMARITANS LETTERS
Free Helpline: 116 123

Young Minds

Committed to improving the mental health of all children and young people.

Young Minds provides a telephone helpline service to parents and carers in the UK who have a concern about their child’s emotional problems or behaviour.

Parents Helpline: 0808 802 5544 (Mon-Fri 9.30am-4pm)

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Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

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