How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Advice Webchat

Our webchat is for parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help.

If you are a child wanting help, please contact Childline, or call them on 0800 1111.

Please note we are not able to investigate a child’s home situation. If you are worried about the safety of a child and want their situation to be investigated, please contact the police, children’s services (social services) where the child lives or the NSPCC.

Our free, confidential webchat can help you find information and advice on our website and give you some initial advice. You will be chatting with an experienced adviser from our Advice and Advocacy Service.

If our adviser is chatting to another person when you join the webchat queue you may have to wait for a few minutes before they can start chatting with you.

You can access the webchat using the widget below:

Our webchat service is usually open on Mondays (excluding bank holidays) and Wednesdays from 2pm – 4pm.

Please keep an eye on our Facebook page and Instagram for updates to our webchat service.

We also offer the following free and confidential advice services:

  • Advice enquiry form where you can ask our advice team a question by email
  • Online forums where you can receive advice, discuss issues and find support from others
  • Free telephone advice line open Monday to Friday between 9.30am and 3pm (excluding Bank Holidays) on 0808 801 0366.
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Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

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