By phone or email
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.
Adoption agencies assess people who want to adopt children (prospective adopters), to make sure they are suitable. They help them to become good adoptive parents. The adoption agency will either be within a local authority (which will have children in its care). Or they might be an independent organisation, called a voluntary adoption agency
The adoption agency will look at profiles of prospective adopters they have approved to see if they are suitable to meet the needs of the child. When the agency finds a person or couple who they think will be a good ‘fit’ for the child, they will ask the adoption panel to look at this option. This is called approving the ‘match’.
This will help the match between the prospective adopters and the child is a good one. Parents may find talking about this really difficult and upsetting. Even if they are agreeing to the adoption. So, thinking through with a trusted friend or family member how to best to share information, may be a good idea.
Put their thoughts and views in writing to the adoption panel. This might include putting together information for the child (for example, contributing to their ‘life story book’). For more information about this, see our advice sheet on Post-adoption contact.
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