How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Is a child still looked after in the care system once they are placed for adoption? And who has parental responsibility for them?

A child is still looked after in the care system when they are placed for adoption. This means that:

  • Regular looked after child review meetings will still be held.
  • An independent reviewing officer (IRO) should continue to be responsible for making sure the child’s placement meets their needs
  • A parent can still raise questions and any concerns with the IRO about their child’s placement and elements of the care plan.

When a child is placed for adoption with prospective adopters, they obtain parental responsibility for the child once the child lives with them. Parental responsibility is all the rights and responsibilities that come with being a parent.

Open or download this table which explains all of those who have parental responsibility for the child once they have been placed for adoption, and where exercise of parental responsibility may be limited.

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