By phone or email
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.
Legal aid is the use of government money to pay for people to receive legal advice and representation. All parents whose children are subject to care proceedings automatically get free legal aid to cover the cost of a solicitor advising and representing them. And other costs relating to their case such as the cost of interpreters. Or having an expert to prepare an assessment report.
Other people with parental responsibility for a child who is the subject to care proceedings are also entitled to free legal aid.
This type of legal aid parents (and others with parental responsibility) get is called ‘non-means and non-merits tested’ legal aid. This means that it does not matter what the parent earns, or what savings they have. The strength of their case is also irrelevant. They will still receive free legal aid for their case.
If care proceedings have been started (‘issued’) or a parent thinks or has been told they may be they should seek legal advice urgently. They should look for a solicitor who is a specialist in children law or who has ‘Children Law Accreditation’. To find a solicitor, search using the ‘how to find a solicitor’ function on the Law Society website.
See our Working with a solicitor guide on our Top tips and templates page for more information about finding and working with a solicitor.
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