By phone or email
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.
Government statutory guidance called Working Together to Safeguard Children 2018 explains how agencies should work together to keep children safe and well. It supports practitioners to do what the law says they need to. The courts have said that agencies ‘must have regard’ to the guidance. This means they should follow it, unless there is good reason not to. Education (schools, nurseries), housing, and health services are all examples of agencies.
Working Together 2018 includes guidance about how to make sure assessments are of a high quality (see page 28, paragraph 58). It says a high-quality assessment will:
Practitioners should share all relevant information with parents or carers. Unless doing that may place the child at risk. Or jeopardise a police investigation. The strategy discussion should decide what information should be shared with parents or carers (see Working Together to Safeguard Children 2018 at page 48).
Throughout the child protection process, children’s services should be clear with parents and carers about:
Parents or carers should be involved whenever a decision about what help or services a child and family need is being made. Or when that kind of decision is reviewed. This is so that the right help is offered without delay.
Government statutory guidance says that the child’s social worker should share information about advocacy agencies with the family. And should explain that the parents or carers may bring an advocate (who may be a solicitor) or supporter to the conference (see Working Together 2018 at page 48).
Parents or carers who want to bring an advocate to the child protection conference might want to visit out Top tips & templates page to:
Your donation will help more families access expert legal advice and support from Family Rights Group.
Donate Now