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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.

 

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Will children’s services respect family culture when making child protection enquiries and doing an assessment?

Children’s services should look at children and parents as individuals. They should look at their specific needs. And should respect the structure, culture, religion and ethnic origins of their family (see Working Together 2018, page 26, paragraph 43 and 45). When doing assessments children’s services should:

  • Try to understand how a family operates
  • Look at how any religious beliefs and cultural traditions influence this
  • Work with the whole family
  • Pay attention to the community a family are part of
  • Understand what support the community may provide
  • Be aware of the effects of racism and discrimination
  • Be careful not to stereotype or make assumptions when doing their assessment.

If a child has links to a foreign country, children’s services should look at what help the foreign embassy may be able to give. They should look at this as early as possible. Government guidance called Working with foreign authorities: child protection cases and care orders points out that the embassy may be able to help the social worker to work with a family and explain any differences in approach to child protection matters.

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