How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Will the same social worker always deal with the child’s case?

This depends on a number of things. Children’s services in different local areas may be organised in slightly different ways. And it’s possible that after a family’s first contact with children’s services, the case may be transferred to a different social work team.

Families can find a change of social worker upsetting. Especially if they have already spent time explaining everything to a previous social worker. So it may be helpful to ask children’s services:

  • Whether the same social worker will always be dealing with the child’s case
  • Or if there is likely to be any change.

But whichever social worker is dealing with the case, parents and carers should always be able to feel confident they understand the child and family’s situation. See our Top tips & templates page for tips on Working with a social worker.

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Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

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