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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.

 

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How should decisions about contact for a child looked after under a voluntary arrangement be made? Who should be involved in them?

Before making contact arrangements for any looked after child, a social worker should carry out an assessment of the child’s needs. This is required by government regulations called The Care Planning Placement and Review (England) Regulations 2010 (see regulation 4(1)).

Government statutory guidance called The Children Act 1989 guidance and regulations Volume 2: care planning, placement and case review, says that:

  • The assessment should identify those people in the child’s network that it will be important for the child to be in contact with (see paragraph 2.81). This may include grandparents and brothers and sisters (whether those brothers and sisters are also in the care system or not)
  • The ‘first weeks that a child is looked after in the care system are likely to be crucial to the success of the relationship between the parent, the social worker and the child’s carers, and to the level of successful future contact between the parents and the child’. It says early visits are essential, though parents may need help to cope with both their own and their child’s distress (see paragraph 2.82) and
  • ‘Parents should be involved in planning for contact prior to placement wherever possible’ (see paragraph 2.82). So, parents should be involved in the process of thinking through what contact arrangements will meet the child’s needs. This is an important way in which children’s services should be working in partnership with the family.
  • Then, before making decisions about contact arrangements children’s services must gather and take into account the wishes and feelings of:
  • Children should be supported to communicate their wishes and feelings with assistance from an advocate. They should be supported to communicate via a range of methods if necessary (see paragraph 2.80 of the Children Act 1989 guidance and regulations: volume 2: care planning, placement and case review).
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