By phone or email
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.
The law says a child in need is a child who needs extra support or services to help them achieve or maintain ‘a reasonable standard of health or development’ (see section 17 of the Children Act 1989). All disabled children are children in need. If a child has more significant or complex needs, then they may be classed as a ‘child in need’. See more information on our Child in need page.
There are four situations where children’s services must provide or arrange somewhere for a child to live so that they become looked after under a voluntary arrangement
There is a situation where children’s services may bring a child into the care system under a voluntary arrangement
Children’s services have a power to bring a child into a voluntary arrangement where:
Children’s services have this power even if the child’s parent with parental responsibility (or someone else who has parental responsibility) can provide the child with somewhere to live. This means this part of the law can be used by children’s services to organise for a child who usually lives at home with their parents or family to have some respite care. Respite care here means when a child has a short stay with a foster carer. This is most often for disabled children and is part of the short break services children’s services offer.
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