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We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
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Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.
Children’s services have a duty to share with the parents (or other person with parental responsibility) where a child who is looked after in a voluntary arrangement is living (see schedule 2, paragraph 15 of the Children Act 1989). There is no exception to this duty.
Note: The rule is different where a child is in care under a court order. See the Raising concerns about where a child in care is living for information and advice about that.
What can a parent or carer do if they learn their child is not happy in their placement. Can they start with talking to the social worker about this?
The social worker should then visit the child alone to discuss how they are finding their placement. The child’s wishes and feeling are an important factor when looking at where they should live and be cared for (see section 22(4) and 22(5) of the Children Act 1989). If the social worker has concerns about the care being provided, then they must report this to their manager and the independent reviewing officer.
Parents can also raise their concerns with the child’s independent reviewing officer directly. The independent reviewing officer must then consider whether a looked after child review is needed and let the parent or carer know.
What if a parent or carer is still worried even after talking with the social worker and the independent reviewing officer?
If a parent or carer feels that the voluntary arrangement is no longer the right option for their child, they may be able to object to it continuing. And they may have a right to remove the child from the arrangement.
This will depend on several things however including:
See Will a a parent or carer know where their child is living? Can they remove their child from the voluntary arrangement? What if children’s services are worried about the child being removed?
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