By phone or email
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.
There is a legal duty on children’s services to ‘as far as is reasonably practicable’, to agree the arrangements for contact with the person who is agreeing to the care plan.
See Regulation 4 of the Care Planning, Placement and Case Review (England) Regulations 2010.
Important note: But the care plan must be agreed with the parent (or other person) with parental responsibility who is agreeing to the child being looked after under a voluntary arrangement. This is because children’s services do not have parental responsibility for the child.
For more information about care plans and placement plans see The Care plans, placement plans and permanence plans for children looked after under voluntary arrangements section.
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