How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Should wider family and friends be involved in an early help assessment?

Wider family and friends are an important resource.  An early help assessment should look at what family and friends can offer. Any support available could form part of the early help plan.

A family group conference can be a good way to find out how family and friends can help. A family group conference (FGC) is sometimes called a family group meeting. It is a family-led decision-making meeting.

It brings together the whole family and others who are important to the child. And at the family group conference, they make a plan for the child.

See our Family group conferences: advice for families page for further information.

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Our funding means we can currently only help 4 in 10 people

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