How to contact us for advice
We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.
Wider family and friends are an important resource. An early help assessment should look at what family and friends can offer. Any support available could form part of the early help plan.
A family group conference can be a good way to find out how family and friends can help. A family group conference (FGC) is sometimes called a family group meeting. It is a family-led decision-making meeting.
It brings together the whole family and others who are important to the child. And at the family group conference, they make a plan for the child.
See our Family group conferences: advice for families page for further information.
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