By phone or email
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.
A parent or other person with parental responsibility will be able to get advice from their solicitor during the pre-proceedings process. Parents should find a solicitor who is a specialist in children law. The solicitor will be able to provide advice for free. Parents just need to give them a copy of the pre-proceedings letter.
To find a solicitor, search using the ‘how to find a solicitor’ function on the Law Society website. Look for someone who is a child law specialist. Or who has Children Law Accreditation. For information about working with a solicitor, please see our top tips guide Working with a solicitor.
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