By phone or email
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.
The aim of the meeting is to agree a plan. The plan should address the concerns children’s services have. And aim to avoid the need to start care proceedings.
It is likely the mother and father will be invited to the same meeting. And anyone else with parental responsibility. If there is any reason why a parent would not want to be in the same meeting as another parent or carer, their solicitor can ask for separate meetings. If there has been domestic abuse within the family a separate meeting may be appropriate.
Some parents may need extra help to be able to take part fully in the meeting. In that situation, children’s services should provide or arrange this. If a parent needs an interpreter, one should be provided for example.
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