How to contact us for advice
We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). For Textphone dial 18001 followed by the advice line number. Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.
If the initial assessment is negative, children’s services will not agree to continue with a full assessment. They should put into writing the options the person who has been assessed has.
Letter 3 on out Top tips and template page may be helpful for anyone who disagrees with the outcome of their initial assessment. Or who thinks the assessment process has not be done fairly. Family and friends can use this letter if they want to challenge a negative initial assessment. It will also help to request a full assessment as a long-term carer.
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