By phone or email
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.
What should families be able to expect during an initial assessment?
The social worker doing the assessment should make sure that the relative or friend being assessed:
The way that the initial assessment is carried out should follow good practice. See What is good practice when doing initial assessments? for more information.
How long does an initial assessment take?
There is usually one or two visits by a social worker. But if there is a lot to talk about, there might be more.
It would normally take between two and four weeks from the start of the initial assessment to hear whether a full assessment has been recommended.
What if children’s services ignore the request, refuse to do the assessment, or say too many other people are being assessed?
In this situation it is important to get in writing your request to be assessed and to ask children’s services to put their response in writing. Helpful options include:
What if care proceedings have been started - can an initial assessment still be done?
Yes. At the start of care proceedings, the Family Court should look at whether any family members will be assessed as potential carers for the child. This is in case the child cannot remain in the care of their parent(s). Parents should discuss with their solicitor and the social worker who in the family might be able to support them as soon as possible.
See our Care (and related) proceedings page for more information and advice about care proceedings. This includes information about who is involved in care proceedings, when legal aid is available and how the Family Court makes decisions.
For answers to other questions families may have about initial assessments see the Information sheet for families and potential carers which is part of the initial assessment guide. The information sheet is in Appendix D at page 49 of the guide.
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