How to contact us for advice

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Our advice service

We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.

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Parents to be

Pregnancy and the arrival of a child can be a stressful time. Pregnant mothers and fathers-to-be may need help and support to get ready for the birth of their child. They may need help to make sure the right support in place once their child is born.

Help, support and pre-birth assessment

Our first four FAQs answer the questions parents to be, may first have if they need extra support. Or if children’s services are worried about their unborn baby.

Previous involvement with children’s services or the care system

How children’s services may respond when worried about a baby’s safety

New-born babies and foster for adoption

Foster for adoption is a type of foster care used when adoption is being considered for a child. It:

  • Involves babies and younger children who are looked after living with foster carers who may go on to adopt them
  • Is allowed even though adoption is not yet the formal plan for the child
  • Can happen even though the Family Court has not agreed.

The idea is that the child is able to form a strong, early relationship with the people who may go on to adopt them.

Children’s services and the Family Court have to follow strict legal procedures before a child can live with a family who wants to adopt them.But the law and process is different if children’s services want to place a child with foster for adoption foster carers.

It is very important that any parent who thinks children’s services may be proposing their child is cared for by foster for adoption foster carers urgently:

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Our funding means we can currently only help 4 in 10 people

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