By phone or email
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Parents
If a parent is struggling, they may feel unsure about how to find help and support. Where children’s services become involved, parents can feel worried about what this will mean for them and their child.
Our parents pages aim to help you find the information and advice you need.
On this page you will find information about:
Our Children’s services page, A-Z and Top tips page are a good place to start
Getting extra help, support and services
Most families need some help to raise their children. Some may help from family and friends. Some may need help from local services. Others may need extra help and support from children’s services. Parents may find our Early help, Child in need, and Family group conferences: advice for families pages useful. They provide easy to follow information and advice about how families can get the extra help and support they need.
Advice about child protection and children in the care system
If children’s services say they are worried a child may not be safe and well cared for at home, parents may feel upset or scared. They may feel unsure about the processes involved. And may not know what their rights and options are.
Whether a child protection conference is about to take place, or children’s services are talking about starting care proceedings. Or your child has come into the care system, our What? pages may help.
Different situations, tailored advice
Click on the blocks below to find the right information for your situation:
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