How to contact us for advice

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Our advice service

Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.

Our advice service is free, independent and confidential.

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By phone or email

To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.

Discuss on our forums

Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.

Advice on our website

Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.

 

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Young parents

Our Young Parents Advice hub has been developed to share legal and practical information with young parents. It aims to help more young mothers and fathers and young parents to be to keep their children safely with them. It can help young parents and those who are supporting them.

Read on for:

  • Easy-to-follow information young parents may need to know about if social workers become involved with their child
  • Answer to questions young parents in that situation often have
  • Vlogs and blogs from young parents
  • Tips on working with social workers, an advocates and a solicitor.
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Our funding means we can currently only help 4 in 10 people

Your donation will help more families access expert legal advice and support from Family Rights Group.

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