By phone or email
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
We provide advice to parents, grandparents, relatives, friends and kinship carers who are involved with children’s services in England or need their help. We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section describes the processes that you and your family are likely to go through, so that you know what to expect. Our webchat service can help you find the information and advice on our website which will help you understand the law and your rights.
This will depend on the precise situation. But if children’s services suspect a child is suffering significant harm or is likely to suffer significant harm, then they must investigate. This is called making child protection enquiries.
Where the enquiries show a child is suffering, or is likely to suffer significant harm, an initial child protection conference must take place. This is a meeting arranged by children’s services.
Adult social care and other mental health practitioners working with the parent or carers should be invited to attend key meetings. This may include strategy meetings, child protection conferences and core groups.
See our Child protection page for more information about the child protection process.
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