By phone or email
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.
If a parent or carer is disabled, or experiencing physical ill-health, they may feel they need some extra support to help care for their child. They may be entitled to help from the adult social care or children’s services departments of their local council. Or even both. It will depend on the precise situation.
Parents and carers needing information and advice about adult social care law and services should seek advice from a specialist organisation. This is sometimes called community care law. See the Disability (including learning disability) and the Mental health sections of our Useful links page for some relevant organisations.
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