By phone or email
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Are you a parent, kinship carer relative or friend of a child who is involved with, or who needs the help of, children’s services in England? We can help you understand processes and options when social workers or courts are making decisions about your child’s welfare.
Our advice service is free, independent and confidential.
To speak to an adviser, please call our free and confidential advice line 0808 801 0366 (Monday to Friday 9.30am to 3pm, excluding Bank Holidays). Or you can ask us a question via email using our advice enquiry form.
Our online advice forums are an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network and learn from other people’s experiences.
Our get help and advice section has template letters, advice sheets and resources about legal and social care processes. On Monday and Wednesday afternoons, you can use our webchat service to chat online to an adviser.
Personal budgets and direct payments are available to disabled children or adults or their carers.
What are direct payments?
Direct financial payments (or vouchers) can be made by children’s services to the parent/carer of a disabled child to enable them to buy services directly themselves.
then there is a right for the child and family to ask for direct payments.
The money or vouchers can be used to buy the services the child has been assessed to need. This is instead of children’s services providing the support directly. In most cases children’s services should agree to give you direct payments.
Young disabled people aged 16 and 17 are also eligible to receive direct payments to buy in their own care support. Their carers can also be assessed for support which can be provided in the form of direct payment hours.
It is important that families have specialist advice about whether direct payments should be made to meet their child’s needs. See the Disabilities (including learning disabilities) section of our Useful Links page for some relevant organisations.
What is a personal budget?
A personal budget is an amount of money that is available to meet the services a disabled person is assessed as needing. There are different ways that a personal budget can be delivered. Direct payments are one way.
It is important that families have specialist advice about personal budget and direct payments – see Disabilities (including learning disabilities) section of our Useful Links page for details of relevant organisations. Education and special educational needs section on our Useful Links page.
What are short breaks for disabled children?
Short breaks are a range of services to support disabled children and their families. All children’s services departments must have short break services available in their local area.
There must be a choice of types of short break services available. And children’s services must set out how they decide who can have short breaks. This information must all be published in a Short Breaks Statement (Paragraph 5 of The Breaks for Carers of Disabled Children Regulations 2011).
Government guidance makes clear that children won’t normally need to be in a voluntary arrangement under section 20 of the Children Act 1989 to have short breaks. But a child can be provided with short breaks under section 20 if this is assessed to be right to meet their needs.
See our Children in care under voluntary arrangements page for more information.
What should happen when a disabled child is approaching adulthood?
Adult social care services should work with children’s services to ensure that there is a joined-up approach. This includes working together when carrying out assessments.
If a child is approaching 18 years old, their parent or carer may be entitled to an assessment of their needs as a carer under the Care Act 2014.
For further information about adult carer assessments see: https://www.carersuk.org.
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